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Research that changes what gets built.

I'm Karen, a Lead User Researcher who believes the best product decisions start with genuinely understanding people. I work on complex problems where clarity is hard to find, and I love the process of finding it. I believe research should actively shape what gets built, not just explain what users said.

Coworking pup

Coworking pup

Pretend DJ

Pretend DJ

Outdoor mom

Outdoor mom

Always doing a bit

Always doing a bit

Researcher

Researcher

Crafter

Crafter

Actress

Actress

Actress

Actress

Choreographer

Choreographer

Halloween - Home Alone

Halloween - Home Alone

Halloween - Lollipop Guild

Halloween - Lollipop Guild

Reformed plant killer

Reformed plant killer

Cargo-biker

Cargo-biker

Stage crew

Stage crew

I help teams stay connected to the humans behind the data.

A little anecdotal evidence

Frame 18_edited_edited_edited_edited_edi
"I want to give props to Karen. She's done a phenomenal job. She's the 'end-user whisperer.' She does a great job in these sessions without biasing the participants."

Stakeholder
B2B SaaS, Enterprise Security

I believe:​
  • The quality of the work starts with the quality of the connection.
    When everyone in the room feels genuinely seen and heard, diverse perspectives surface, concerns get raised early, and better collaboration leads to a better product.

  • There is no single right way to do research...and that's what keeps it interesting!
    Curiosity is what lets me meet each project where it actually is, stay creative within real constraints, and never stop learning.

  • AI is changing what's possible, and that makes it more important than ever to understand users.
    The gap between capability and trust is real, and research is how you close it.

If that sounds like the kind of researcher you're looking for, I'd love to talk.

👋 Let's connect!

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